Mobile Soft Play and Bouncy Castle
Frequently Asked Questions
Q – Do you deliver and set up the soft play equipment?
A – Yes, we do. We will deliver and set up the equipment wherever you require, whether that be in a village hall, school, hotel or your own home.
Q – Is your soft play equipment available all year round?
A – Yes, you can hire it at any time of the year.
Special holidays e.g Easter, Christmas time, Bank Holidays by prior arrangement and hire rates may differ from usual.
Q – Do you supply bouncy castles?
A – Yes, subject to availability.
Q – When do you deliver?
A – We usually deliver from 9.00am until 4.00pm but are flexible where possible and with prior agreement.
Collections - the latest we collect is 7pm. After 7pm, we charge an overnight hire rate of £35 and will collect the following day subject to availability.
Q – Are you insured?
A – Yes. We have public liability insurance up to £5 million. However, it should be noted that it is responsibility of the person hiring our equipment to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign our Terms and Conditions Form before hiring the equipment.
Q – How long does it take you to set up/pack away?
A – Depending on access to the location and the amount of equipment provided, it takes approximately 1 hour to set up the equipment and 1 hour to collect.
Q – What preparations do I need to make before you arrive?
A – Please ensure there is enough space for the equipment to be set up, with a clear access to the area. Dimensions of our soft play packages and bouncy castles can be found in the description for each package/castle. We use interlocking mats for soft play set ups as they have the advantage of fitting the most unusually shaped spaces. The area of set up needs to be a flat and even surface, clear of any sharp objects. This will allow us to set up quicker and enable you to get on and enjoy the play area if you make sure the area is fully clear before our arrival.
Q – How do I book?
1. Choose one of our Packages or Castles.
2. Fill out the Enquiry Form on our Contact page or ring us on 07493 902 372 to confirm date and availability.
3. Complete the online Booking Form.
4. Pay a £50 deposit either by our secure Paypal link when you click 'send' at the bottom of the booking form page, or alternatively you can contact us for other methods of payment. The remainder of the balance will be settled by cash on the day we arrive prior to the set up.
5. Once we have received both the Booking Form and Deposit we will email you your Booking Confirmation.
Q – How do I pay?
A – Once you have checked availability and completed the Booking Form, you can then pay Deposit via our secure Paypal link at the bottom of the Booking Form; or alternatively call us for other methods of payment.
Q – What happens if I need to cancel my event?
A – Contact us and inform us at least 21 days prior to the event and we will refund you the deposit holding fee. If we are not informed 21 days in advance, unfortunately your deposit fee will not be refundable.