Q – Do you deliver and set up/pack away the soft play equipment?

A – Yes, we do. We will deliver and set up the equipment wherever you require, whether that be in a village hall, community centre, social club, hotel or your own home/garden.

 

Q – Is your equipment available all year round?

A – Yes, you can hire it at any time of the year. Most of our Packages are now only available for indoor hire, however we do have a couple of Soft Play Packages available for outdoor hire (please contact us for more details).

 

Q – When do you deliver?

A – We usually deliver from 8am onwards. The latest we collect is 6.30pm. After 6.30pm our charges for later collection are as follows:

- collection between 6.31pm and 7pm - £10

- collection between 7.01pm and 7.30pm - £20

- collection between 7.31pm and 8pm - £30

 

Q – Are you insured?

A – Yes. We have public liability insurance up to £5 million. However, it should be noted that it is responsibility of the person hiring our equipment to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign and agree to our Terms and Conditions before hiring the equipment (this is part of the Booking Form).

 

Q – How long does it take you to set up/pack away?

A – Depending on access to the location and the amount of equipment provided, it takes approximately 1 hour to set up the equipment and 1 hour to collect. For Bouncy Castles (without soft play) please allow 30 mins. For outdoor hires please allow longer.

 

Q – What preparations do I need to make before you arrive?

A – Please ensure there is enough space for the equipment to be set up, with a clear access to the area. Dimensions of our soft play packages and bouncy castles can be found in the description of each package/castle. We use interlocking mats for soft play set ups as they have the advantage of fitting the most unusually shaped spaces. The area of set up needs to be a flat and even surface, clear of any sharp objects and other items/furniture. This will allow us to set up quicker and enable you to get on and enjoy the play area if you make sure the area is fully clear before our arrival.

If setting up soft play outside, please cut your grass a couple of days before your event date as the interlocking mats do not sit well on long grass.

 

Q – How do I book/pay?

1. Choose one of our Packages or Castles.

2. Fill out the Enquiry Form on our "Contact Us" page or ring/message us on 07493 902 372 to confirm date and availability.

To secure your booking, please complete step 3. and 4.

3. Complete our online Book​ing Form.

4. Make a payment (bank details will be provided): 

- for the full amount by bank transfer; or

- pay a £50 deposit with remainder of the balance paid no later than 72 hours prior to your event date. Failure to do so will result in your booking being cancelled. Please note - the deposit is then non-refundable and cannot be transferred onto another date.

5. Once we have received both the booking form and payment, we will contact you by email to confirm your order.

 

Q – What happens if I need to cancel my event?

A – If for any reason you have to cancel your booking with us, we will be happy to refund your payment/£50 deposit, subject to a minimum of 21 days (3 weeks) notice. For any cancellations less than 21 days and up to 72 hours prior to your event date, the £50 deposit is non-refundable (if paid in full, the £50 will be deducted), however we will happily transfer it to another booking date subject to availability. Cancellations in less than 72 hours prior to your event date will result in your deposit being non-refundable and non-transferable (if paid in full, the remaining balance after the £50 will be refunded back to your bank account).