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Bunny Hopperz

Mobile Soft Play and Bouncy Castle 

Party Hire

Call Us Today


Email: [email protected]

Facebook: bunnyhopperzuk

(Hiree/ You = the client who made this booking.)
  • Bookings are only confirmed on receipt of a completed Booking Form and payment of the £50.00 Booking Deposit. This is deducted from the total amount payable. The final balance can be paid in Cash on the hire date prior to set up; or 48 hours in advance by Paypal or Bank Transfer.

  • We will need approximately 1 hour to set up the party and 1 hour to pack up and remove the equipment. Please take this into account when booking venue times. Please leave or allow adequate parking space for a large van as close as possible to the access point for delivery and collection times.
  • We can only deliver equipment to a suitably sized open space and we will not be responsible for removing furniture etc. All dimensions of our Packages and Bouncy Castles are stated on our website, in the description of each Package/Castle. Please make sure you check your area to ensure our equipment will fit in your space and there is enough free room around the equipment (please allow at least 5ft space {and 7ft at the back for the PlayPark} for front and back of a bouncy castle and 3ft on either side; and 1 metre on each side of the soft play area.) If the area is not big enough for the equipment, we will arrange with you for an appropriately scaled play set to be left, where possible. When hiring a bouncy castle access must be is at least 1m wide and flat so we are able to get the inflatable through.
  • All sizes quoted are approximate and all equipment remains the property of Bunny Hopperz at all times. Bunny Hopperz reserves the right to amend or alter any product specifications without prior notice.
  • We can provide overnight hire, subject to availability. There is a charge of £35.00 for this service. Overnight hire charge starts from 7pm.
  • We reserve the right to terminate your booking should any of the following apply:
  1. Adverse weather conditions prevent the safe delivery / set up / use of the equipment;
  2. Access to the venue is inadequate;
  3. Deposit / Final Balance have not been received prior to set up of equipment.

  • Please be aware that if you choose to have our Bouncy Castle set up outside, we only set up on real grass, flat surface and in suitable weather - no heavy rain, snow or strong winds, above and including 19mph - we will provide you with an anemometer to monitor and record wind speed (please note - failure to return anemometer back at the end of the hire period will result in a £25 charge payable straight away).
  • Due to other potential bookings on the day of your hire, it is very important the start and finish times of your party are adhered to.
  • If for any reason you have to cancel your booking with us, we will be happy to refund your initial £50 deposit, subject to a minimum of 21 days (3 weeks) notice. For any cancellations less than 21 days, the deposit is non-refundable, however we will happily transfer it to another booking date subject to availability.

  • We will endeavour to arrive in plenty of time to set up the equipment, however Bunny Hopperz are not responsible for any delay incurred through unforeseen circumstances, i.e. traffic problems, bad weather etc.
  • Bunny Hopperz equipment is strictly only suitable for babies from 6 months old to children upto and including 5 years old.
  • There must be a responsible adult (over the age of 18) supervising children at all times. To comply with insurance regulations responsible adults must not be under the influence of alcohol or drugs (including prescription drugs) when in charge.
  • It is the supervising adult’s responsibility to ensure that the equipment does not become too overcrowded.
  • There must be at least 2 adults supervising the children at all times when there are over 10 children playing, as a ratio you should ensure that there is 1 supervising adult for every 5 children.
  • Any liability for injuries, damages or losses lies solely with the hiree, during the course of the hire, between Bunny Hopperz setting up and collecting the equipment. It is strongly recommended that the Hiree has adequate Public Liability Insurance.
  • In the event of any accident during a set up/collection of the equipment, to comply with our Insurance conditions, professional medical advice must be sought within 1 hour of the injury occurring, reports are likely to be requested by the Insurance company should a claim arise. The appropriate Health & Safety Report must be completed at the time when a Bunny Hopperz member of staff returns to collect the equipment.
  • If any damage is caused during the party, please advise Bunny Hopperz and we will arrange for the cleaning/repair of the equipment. Any costs incurred by Bunny Hopperz will be invoiced to the Hiree upon receipt of a quotation from the relevant company. If there is any equipment missing at the time of collection, this will also require replacement and the cost of which will be invoiced.
  • The Softplay equipment and Bouncy Castles must not be moved or repositioned, once set up by a Bunny Hopperz staff member.
  • Do not allow anyone around the back of the bouncy castle where the air blower is positioned. 
  • Do not allow anyone to interfere with, adjust or repair any electrical items provided by Bunny Hopperz. Instead, give us a call on 07493 902 372.
  • Please ensure that all balls are back in the ball pool prior to collection to avoid delays in packing away the equipment.

  • Please do not let anyone walk on the interlocking mats in shoes, especially high heels as it damages the mats.
  • Please be aware that all persons using Bunny Hopperz equipment/castles do so at their own risk.

It is the responsibility of the person who is hiring the Soft Play Equipment/Bouncy Castle to ensure that all possible steps are taken to avoid injury to its users or damage to the equipment.

Please ensure that the following Safety Instructions are followed:

  • The Soft Play equipment has a user age limit of 5 years old. Please ensure no-one over this age uses the equipment. No adults are to use this equipment.
  • No food, drinks or chewing gum to be allowed on or near any of the soft play equipment or bouncy castle, which will avoid choking and soiling of the equipment (Please note that if the equipment is collected in a dirty condition, the Hiree will incur a cleaning charge).
  • All shoes, jewellery, watches, badges MUST be removed before using the equipment. Glasses should also be removed.
  • For hygiene purposes, socks must be worn at all times on the equipment. All our equipment is sanitized before each hire and well maintained.
  • No face paints, party poppers, coloured streamers, bubbles or silly string to be used either on or near the equipment as they can permanently stain the equipment.
  • A responsible adult over the age of 18 must supervise the equipment at all times. The supervising adult must not be under the influence of alcohol or drugs (including prescription drugs).
  • Always ensure that the soft play equipment is not overcrowded, and limit numbers according to the age and size of the children using it. Try to avoid big and small children from using it at the same time.
  • Ensure that children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
  • No pets, toys or sharp instruments are allowed on any of the equipment provided by Bunny Hopperz.
  • Do not allow anyone to jump from the tops of the play equipment, and to bounce on the bouncy castle front step. The step and slide are there to assist users in getting on or off!
  • Ensure that no-one with a history of back/neck/heart or other health problems is allowed on the equipment, or indeed any child who is feeling unwell.
  • The equipment/bouncy castle should not be used if it becomes wet, as the surfaces may become slippery.
  • If soiling of the equipment does occur, the Hiree is responsible for cleaning the equipment using ONLY water – any other type of solution will damage the equipment.
  • The Ball Pool should be limited to no more than 6 children at any one time.
  • Although the Soft play equipment and balls from the Ball Pool are cleaned regularly, it is recommended that supervising adults discourage children from placing balls in their mouths for hygiene purposes.
  • Particular care should be taken when younger children and toddlers are exiting the Ball Pool to ensure no accidents occur. Diving/ jumping into or standing on the side of the Ball Pool must not be allowed by anyone.
  • Safety mats must always be used under the Ball Pool and all soft play items and around the entry/exit points of a bouncy castle.
  • Soft play equipment must not be thrown and Ball Pool balls should not be removed once set up.
  • Rockers should be supervised closely and only one child should play on each at any time.
  • There must be no smoking or barbecues near the soft play equipment and Bouncy Castle.
  • Children must not stand on the seats of the Ride-Ons or Happy Hopperz.
  • Ride-ons, must not be used as “bumper cars” whereby children deliberately run into another child’s vehicle at any time.
  • In the event that the blower stops working, please ensure that all users get off the castle immediately and call us on 07493 902 372. 
  • Do not allow anyone to be on the Bouncy Castle during inflation or deflation as it is dangerous!
  • It is the responsibility of the Hiree, during the period of hire, to ensure that, once set up, due care and attention is given to avoid damage to the soft play equipment/bouncy castle and injury to its users.